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Shipping & returns

Click & Collect

Can't wait for delivery? Why not try our FREE Click & Collect service? Simply make your purchase online and collect it after two hours from in-store. When collecting your item, please state that you are collecting an online order at one of our reception checkouts

This service is available in store 9am - 4pm Mon-Sat and 12pm-3pm Sundays.

 

Delivery

Standard Delivery — €5
1-2 working days, excludes Bank Holidays. Orders made before 11am will be delivered next day.

All parcels up to 30kg — €5

Additional parcel up to 30kg — €2.50 each
(multiple purchases qualify for combined delivery)

Oversize parcels (over 30kg) — €15

Delivery must be to an address in the Republic Of Ireland or Northern Ireland.

Furniture Delivery - €30

Furniture orders will be delivered to you via a specialist service. Once an order is placed we will be in touch to arrange a suitable delivery date. The earliest that you may receive your item is 4 working days from the time of your order.

You will need to be in to sign for your order.

 

Returns

If you change your mind...

At The Pavilion Garden Centre we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 28 days provided there is proof of purchase and it is in a resalable condition. An exchange or credit note will be offered on sale items. We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

Phone us on 021 488 8134 within the 28 day period to proceed with the process.

If you would like to return your item to The Pavilion shop please ensure that you take your delivery paperwork with you to help us quickly process your refund.

* The cost of which would be the customers’ responsibility
** Not including delivery

 

If there is a fault with the product...

We will attempt to rectify any faults that occur within 12 months*** from the date of purchase. Phone us on 0214888134 to arrange a FREE collection. We'll usually offer you a replacement or repair. Products must be accompanied by your proof of purchase. This does not affect your statutory rights.

*** Subject to change due to manufacturer guarantee

 

5 Years Guaranteed to Grow...

The Pavilion’s hardy plants are sold with a five-year guarantee to grow, should your plant fail, simply return it with proof of purchase and we will happily offer you a replacement.